Live Chat Systems
Custom live chat systems that connect your support and sales teams directly with website visitors and app users in real time.
Overview
Website visitors who can't get a quick answer leave — and they don't come back. We build custom live chat systems that let your team engage prospects and customers in real time, route conversations to the right department, capture lead data automatically, and hand off to AI chatbot when agents are unavailable. Every conversation becomes a captured opportunity.
Core Capabilities
Real-time Messaging
Sub-second message delivery via WebSockets — chat feels as fast as WhatsApp for both your agents and your customers.
Smart Routing
Incoming chats routed to the right team based on page URL, customer segment, or chatbot pre-qualification answers.
Agent Dashboard
Agents manage multiple simultaneous chats with full conversation history, canned responses, and file sharing.
CRM Integration
Every conversation logged to your CRM automatically — leads captured, contacts created, and deals updated without agent data entry.
Real-World Use Cases
Visitors abandoning product pages with purchase intent questions unanswered — high bounce on high-value pages.
Proactive chat triggers on product pages above ₹5,000 with purchase-assist offer from agent.
Trial users getting stuck during onboarding with no way to ask for help inside the product.
In-app live chat with contextual routing to the relevant product specialist based on current page.
Patients calling to ask basic appointment and insurance questions — lines jammed, staff frustrated.
Live chat on clinic website routing patient queries to front desk — with chatbot handling FAQs after hours.
Our Process
Configure
Team queues, routing rules, canned responses, and business hours configured before launch.
Integrate
CRM, helpdesk, and notification systems connected so every chat is logged where it matters.
Embed
Chat widget installed on your website or in-app with custom branding and proactive trigger rules.
Train
Agents trained on the dashboard — most are productive within 30 minutes.
Technologies We Use
Ready to Get Started?
Let's build your live chat systems solution together.